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Frequently Asked Questions about CorrFlow®

Can CorrFlow® deal with multiple users and/or locations and/or divisions?

CorrFlow® is designed to be multi-user, multi-location, multi-division. It can accomodate integrated databases as well as separately secured databases.

How is security applied?

Security can be applied at the databse, file, record, or even field level for what users can add, modify, report, or view.

Is there a limit to the number of users?

There is no inherent software limit to the number of users simultaneously using CorrFlow®; limitaions are hardware and license oriented. CorrFlow® programs are designed for efficient multi-user operation in small (under 20), medium (under 250), and large (500+) user environments.

What is the File Structure?

CorrFlow® uses native files for its databse for speed, efficiency, and so that it is not necessary for customers to purchase a database system. CorrFlow® comes with an export feature which can output fixed field and/or comma delimited ASCII etracts from the CorrFlow® database. CorrFlow® supports the normal types of data selection capabilities (by index key range, by combinations of ranges of low and high values of various fields, by matching on field contents including wild cards, etc.). This feature can be used to send data to word processors, spreadsheets, and other popular third party application software products.

An optional ODBC driver for Windows is also available for CorrFlow® through which all CorrFlow® files can be accessed so that popular software products can directly acccess and update CorrFlow® information without the need for export / import processing.

What operating systems and environments does it work under?

CorrFlow® is currently supported for the following operating systems and environments:

Microsoft Windows: 95, 98, NT, 2000, ME, XP

UNIX: most variants and flavors

CorrFlow® is compatible with these networks:

Novell, LANtastic, PowerLan, Windows NT, UNIX NFS, UNIX Samba, SCO Vision

Can CorrFlow® be customized?

CorrFlow® is suitable for many of our customers right "out-of-the-box", but you may wish to extend its capabilities in various ways which require programming. Infopro® charges from US$75-175 per hour for consulting/training/programming services. If you wish to add a few fields to the Correspondence document and Assignment screens, this may take a half a day to accomplish, with a cost of about US$500. If you wish us to modify some existing reports in small ways, this make take a couple of hours, with a cost of about US$ 250. If you wish us to create a new report with a variety of new features, this may take us a day, at a cost of about US$1000.

How is installation handled?

Please refer to section Installation for more information.

Is training available?

We can train your CorrFlow® system administrators and users at your site in a two part course. The first day is user oriented, and up to twelve students can be taught in a single class, either having their own PC’s (or UNIX terminals) or sharing terminals between pairs of students. The second day is system administrator oriented, up to four students can be taught in a single class. These administrators should take the one day user class prior to this second day. If you purchase our Imaging module, the system administrator class is extended by one day for an additional cost of $1,000.

You may send students to classes we hold in Aurora, Illinois (40 minutes west of Chicago).

For more information on training, refer to our Training section

What if we are currently using a correspondence tracking package. Can we migrate our data?

If you have an existing correspondence tracking system and if you can export your current data to flat file or comma delimited ASCII formats (standard options of most SQL products), Infopro® can convert them for you at additional charge.

What optional maintenance contracts are available?

Please refer to section Maintenance for more information.

What are the server requirements?

CorrFlow® does not need a dedicated server. Small installations (less than ten users) may even use peer-to-peer servers with Windows 95/98/NT/2000/ME/XP. Larger installations should share a network server or UNIX system which is already configured to serve the users with other services. CorrFlow® needs less resources than most word processors and spreadsheet programs.

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Last modified: 03/04/08